FAQs

Minimalist bedroom with a neatly made bed, white linens, a beige throw, and a small wooden side table.

Guests frequently have similar questions, and you can explore answers to the most common ones below. If you don’t find what you’re looking for in our FAQ, don’t hesitate to contact us – our team is here to assist you, ensuring your experience is exceptional and tailored.

Accommodation and Reservations

What types of accommodation are available?

Check-in time is at 3:00 pm, and check-out time is at 12:00 pm.

Check-in time is at 3:00 pm, and check-out time is at 12:00 pm.

If you need early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request.

Yes, we offer special packages and promotions to enrich your Porto’s experience. Each offer is curated to help you discover the city’s treasures and create cherished memories. For more information, please click here.

Amenities and Services

What dining options are available on-site?
Lenscape is home to Cucina di Toscani, where authentic Italian cuisine meets the storytelling spirit of Porto. Enjoy a refined, soulful dining experience inspired by tradition and literary heritage.
At Lenscape, we provide options for vegetarian, vegan, and gluten-free diets upon request, ensuring all guests can enjoy their dining experience comfortably.
Yes. Lenscape is home to Calla Wellness & Spa. A serene space where stillness, light, and care come together to restore your inner balance. Inspired by the hotel’s artistic vision, Calla offers massages, facials, and rituals designed to relax the body and clear the mind. Every detail – from natural textures to muted tones – is curated to help you slow down and reconnect with yourself.

Transportation and Accessibility

How do I get to the hotel from the nearest airport or train station?
You can easily reach Lenscape by taxi or car from nearby airports and train stations. Francisco Sá Carneiro Airport is approximately 17 kilometers away, and local train stations such as São Bento (1 km) and Campanhã (3.5 km) are also conveniently accessible. We offer private transfer services to and from the airport, available upon request and subject to an additional fee and availability.

Yes, parking is available at the hotel for your convenience.

Policies and Special Requests

Do you offer laundry and dry-cleaning services?
Yes, we offer laundry and dry-cleaning services to ensure your garments are cared for during your stay.

To make a special request for your stay, such as romantic packages or birthday arrangements, please contact us directly. Click here to visit our contact page.

Contact Information

How can I contact the hotel directly?

You can contact the hotel directly by phone at +351 226 001 966 or email us at info@lenscape.coterie.pt. For more contact options, please visit our contact page here.

Our reception and room service are available round-the-clock, ensuring your needs are met any time of day or night.